Catering Terms & Conditions
Confirmation of your booking
Once you have placed your order DannyBoys will send you a copy of your order via email. An email from DannyBoys confirming acceptance of your order represents confirmation of your order, unless the email states that it is a quote. If no email confirmation is received, the order is NOT accepted. The order will be delivered and prepared as per the details in this order confirmation email. Please note that your order will arrive within a window of your requested delivery time. It is the customer’s responsibility to review the details of your order and notify DannyBoys of any omissions or corrections. You will receive a copy of your invoice via email. DannyBoys will also require a signature on arrival to confirm the order has been received. You will then receive an email confirming the order has been completed.
Changes to your order
You are welcome to make changes to your order. However, changes made within 72 hours prior to delivery may not be accepted.
DannyBoys will do its best to facilitate changes made with short notice, however, charges may be incurred.
All cancellations are required in writing. Submission by email to email@example.com. Please call 1300 833 977 or the store you ordered from to confirm.
- For orders less than $500, DannyBoys will accept cancellation up to 24 hours prior to the delivery date requested for that order.
- Orders greater than $500 require a minimum 72 hours’ notice.
- Melbourne Cup orders require a minimum 7 working days’ notice for cancellations to be accepted.
- Orders cancelled after the above times will incur charges of 10% based on expenses incurred by DannyBoys.
- Please note that any orders that are refunded will have the Stripe processing fee deducted.
Changes and cancellation of standing orders
Changes or cancellations to your standing orders must be made before 12pm the business day prior to delivery, and more time may be required for orders over $1000. All cancellations are required in writing. Submission by email to firstname.lastname@example.org. Please call 1300 833 977 to confirm.
Please be advised that DannyBoys will do their best to ensure your catering does not contain any of the items to which your guest is allergic.
Please be advised however that DannyBoys cannot guarantee your order may not contain traces of the substances to which your guest is allergic.
DannyBoys will not take responsibility for any illness caused through consumption of catering containing traces of these substances or food groups. We recommend the severely allergic guests supply their own food from a reliable source that can guarantee no cross contamination.
Please note all menu prices include GST. DannyBoys will strive to maintain our prices, however, we reserve the right to alter prices without notice. DannyBoys can only guarantee pricing on accepted orders for a maximum of 4 weeks.
DannyBoys service fees
Please be advised that each order may incur a fee depending on how the order is placed and the type of order placed. If the order is placed online a 2% card fee will be applied.
DannyBoys will issue an invoice once the order has been placed. The invoice will reflect the items and prices outlined within the confirmation email. Invoices are issued by email based on the agreed payment type and invoicing frequency terms. Please refer to payment items below for more information.
Adjustments to your order before delivery
In the event an order is missing any items, please notify DannyBoys within 24 hours of the delivery and we will adjust your invoice. We cannot guarantee an invoice will be adjusted if we are notified of a change more than 72 hours after delivery.
Customer payments shall be made using our secure online merchant facility – Stripe. If you wish to setup a corporate account please email us at email@example.com
Payment terms (accounts only)
The customer undertakes to pay to DannyBoys all amounts in the statement of account within 7 days of the date of issue of the Statement of Account, unless other terms have been agreed to. Statements are emailed to your chosen billing address during the first week of each month. Payments by credit card are applied the day after delivery, however, we will apply a credit card preauthorization to hold funds up to the value of the order.
Late payments (accounts only)
Payment not received within 30 days from the due date on the invoice will incur a late payment fee. The late payment fee will be 2% of the order value per month